Privacy Policy

Last updated: June 2025

Rentra ("we", "us", or "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law. This Privacy Policy explains how we collect, use, and protect your information when you visit rentra.pt.

1. Who We Are

Rentra is a property management and rental company based in Lisbon, Portugal.
Contact: lisbon@rentra.pt · +351 912 419 653
Address: R. Luciano Cordeiro 109B, 1150-103 Lisboa, Portugal

2. What Data We Collect

We collect personal data only when you voluntarily provide it through our contact form:

First and last name
Email address
Phone number (optional)
Message content

We do not use cookies for tracking or advertising. We do not collect data automatically beyond standard server logs.

3. Why We Collect Your Data

Your data is collected solely to respond to your enquiry. The legal basis is your consent (Article 6(1)(a) GDPR) and our legitimate interest in providing property management services (Article 6(1)(f) GDPR).

4. How We Use Your Data

To respond to your enquiry via email or phone
To provide information about available properties and services

We do not sell, rent, or share your data with third parties for marketing purposes.

5. Third-Party Services

We use the following third-party services to operate this website:

Formspree — processes contact form submissions (formspree.io)
Netlify — hosts this website (netlify.com)
Cloudinary — hosts property images (cloudinary.com)
Google Fonts — serves fonts (fonts.google.com)

Each of these providers has their own privacy policy and complies with applicable data protection law.

6. Data Retention

We retain your contact information for as long as necessary to respond to your enquiry and for a maximum of 2 years thereafter, unless a longer retention period is required by law.

7. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the Portuguese data protection authority (CNPD) at cnpd.pt

To exercise any of these rights, contact us at lisbon@rentra.pt.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at rentra.pt/privacy.html.